Optimising the patient journey for a GP surgery
Dyfi Valley Health is a GP practice based in Wales, focused on providing top-notch care to their patients. They approached SmartaStudio with a clear need for a website that could better serve their patients and streamline their internal processes.
Dyfi Valley Health’s existing website was outdated, with a clunky user interface that made it difficult for patients to find important information. This led to frustration for patients trying to access services online and put extra strain on the practice’s staff, who had to spend more time managing inquiries and directing patients over the phone. The website was failing to meet the needs of both the practice and the community it served.
The primary goal was to redesign the website with a modern, user-friendly interface that would improve the overall patient experience. Dyfi Valley Health wanted a site that made it easy for patients to find the information they needed, book appointments, and access services without hassle. Additionally, the practice needed a website that could adapt to future changes and be supported with regular updates to keep everything running smoothly.
SmartaStudio delivered a sleek, modern website that transformed the way Dyfi Valley Health interacts with its patients. The new user interface is simple and intuitive, allowing patients to easily navigate and access the information they need. Key services, forms, and contact details are now easy to find, reducing the pressure on the practice’s staff and improving the overall patient experience.
The redesigned website is built to be flexible, allowing Dyfi Valley Health to update and adapt as their needs change. Moving forward, SmartaStudio will continue to support the practice with regular website management and updates, ensuring the site stays current and effective. With the new website, Dyfi Valley Health is now better equipped to serve their patients and focus on what matters most—delivering quality care.
