Please read these Terms and Conditions carefully. Any purchase or use of our services implies your agreement to these Terms and Conditions.

Agreement

SmartaStudio will undertake work based on an agreement provided via email, telephone, or written communication. An “order” is deemed to be a binding agreement between SmartaStudio and the client, including verbal and written approvals.

It is your responsibility to ensure all project details, including design breakdowns, quotes, and these Terms and Conditions, are understood and agreed upon before commencing work.

Project Timeframes

Timeframes for project completion are agreed upon before commencement and vary depending on the project scale (typically 1–6 months). SmartaStudio will make every effort to meet agreed timelines; however, delays due to the client’s actions, such as late approvals or content submissions, will not extend payment deadlines.

For quality assurance, sufficient time must be allowed to complete the project.

Content Submission

Clients are required to provide all necessary content (text, images, videos, etc.) within the agreed timeframe. Delays caused by the client’s failure to supply content may result in:

• A surcharge of up to 25%.
• Project closure, with the remaining balance becoming immediately payable.

Content must be provided in editable digital formats (e.g., Microsoft Word for text and .jpeg/.png for images). SEO-specific projects require advance submission of all content.

If delays extend beyond one week from project commencement, SmartaStudio reserves the right to pause or terminate the project.

Ownership and Intellectual Property

The website design, graphics, and programming remain the property of SmartaStudio until all outstanding payments are cleared. Use of any assets without full payment violates these Terms.

Unless explicitly agreed in writing, all code, scripts, and systems remain the intellectual property of SmartaStudio and may not be reused or resold without permission.

Clients must ensure that materials provided do not breach copyright laws. SmartaStudio will not be held liable for any copyright infringement arising from client-provided content.

Payment Terms

Payment Stages

1. For projects under £1,000: Full payment is required before work commences.
2. For projects over £1,000:
   • 50% upfront upon agreement of the project quote.
   • 50% balance due prior to launch or delivery of the completed project.

Final payments must be made before the website goes live or files are transferred to the client.

Late Payments
Invoices must be paid within seven (7) days unless otherwise agreed. Accounts unpaid for over:

• 14 days: Subject to a 1.5% or £30 monthly late fee (whichever is higher).
• 30 days: Subject to an additional 5% penalty, compounded monthly.

Failure to settle accounts within 30 days will result in service suspension, removal of hosted files, and potential legal action to recover outstanding amounts, including collection costs and solicitor fees.

Domain Names, Website Hosting & Other Subscription Services

SmartaStudio may purchase domain names, website hosting, or other subscription services on behalf of the Client. Payment and renewal of these services are the Client’s responsibility. SmartaStudio accepts no liability for the loss, cancellation, or interruption of these services due to non-payment or late payment by the Client.

Invoices for hosting and subscription services are due within seven (7) days of issuance.

• If payment is not received within 14 days, SmartaStudio reserves the right to suspend the website or associated services until the outstanding amount is paid in full.
• Reactivation of the website after suspension will only occur once payment has been received.

Clients are encouraged to maintain records of payment due dates to ensure continuity of services. SmartaStudio will not be liable for any losses caused by the suspension of hosting services due to late payments.

Amendments and Additional Work

Requests for changes after project approval will incur additional charges. Any extra work outside the agreed project scope will be treated as a new project.

Clients are responsible for reimbursing costs for required resources (e.g., stock images, plugins).

Website Launch and Post-Placement Changes

SmartaStudio ensures compatibility with major browsers at the time of development but is not liable for display issues arising from future browser updates. Post-completion edits by third parties may void warranties or guarantees.

Termination Policy

Cancellation requests must be submitted in writing. SmartaStudio reserves the right to invoice for all completed work up to the date of termination. No refunds will be issued for completed work.

Additional fees may apply for transferring hosting, domain names, or other services upon termination.

Liability

SmartaStudio excludes liability for:

• Delays, inaccuracies, or errors caused by third-party services or client actions.
• Loss of data or content caused by client-side alterations.
• Financial or business losses resulting from site downtime or technical issues beyond our control.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining terms will remain in effect.

Governing Law

These Terms and Conditions are governed by English law.

By agreeing to these Terms and Conditions, you confirm your understanding of and compliance with our policies. Failure to comply may result in service suspension, additional fees, or legal action.